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    Just received from John Kopp

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    Brooke17724

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    Just received from John Kopp

    Post  Brooke17724 on Thu Aug 16, 2012 12:21 pm

    I'm working with our community team to prepare something that will hopefully offer some solutions to the problem or at least a more informed explanation for the fans. I've just been brought into the loop on all of this and spent the better part of yesterday (5am-6pm) backtracking posts and trying to figure out what happened and how we can make it better. Unfortunately, due to the 11 hour time difference between our SF and Moscow offices, it's taken a bit longer than we hoped to figure it out. I'm about to get on a call with HQ and hopefully we can have some news up within the next few hours.

    Thanks again for keeping in touch and keeping me up to date
    -John
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    Kristi927

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    Re: Just received from John Kopp

    Post  Kristi927 on Thu Aug 16, 2012 12:25 pm

    That is great news! Maybe now we will get some answers! Way to go! Smile
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    Brooke17724

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    Re: Just received from John Kopp

    Post  Brooke17724 on Thu Aug 16, 2012 12:27 pm

    I sure hope so! This is exhausting! Lol!

    IsabellaBeckett

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    Re: Just received from John Kopp

    Post  IsabellaBeckett on Thu Aug 16, 2012 1:22 pm

    Great job Brooke!!

    Can't wait to see what they say! It sounds like they are now taking us seriously and may in fact move forward in a professional way. My fingers are crossed!!
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    Brooke17724

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    Re: Just received from John Kopp

    Post  Brooke17724 on Thu Aug 16, 2012 1:23 pm

    Mine too! Lol
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    LaVentosa

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    Re: Just received from John Kopp

    Post  LaVentosa on Thu Aug 16, 2012 1:31 pm

    yes... but tapping with crossed fingers is really awkward Wink
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    Brooke17724

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    Re: Just received from John Kopp

    Post  Brooke17724 on Thu Aug 16, 2012 1:33 pm

    Yeah, lol, it's kind of like hurry up, hope for the best and wait.

    Ms scarlet

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    Re: Just received from John Kopp

    Post  Ms scarlet on Thu Aug 16, 2012 2:06 pm

    Funny how they "know all, see all" but poor Johnny needs some time to catch up??? prolly just waiting till we all calm down a bit...it's hard to receive a message when your ears have been plugged with misinformation and your mind is blocked with frustrations and aggravations..

    IsabellaBeckett

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    Re: Just received from John Kopp

    Post  IsabellaBeckett on Thu Aug 16, 2012 2:08 pm

    LaVentosa wrote:yes... but tapping with crossed fingers is really awkward Wink

    Hahahaha - love!
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    Avis

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    Re: Just received from John Kopp

    Post  Avis on Thu Aug 16, 2012 2:12 pm

    Wondering how on the ball this John guy is if it's taken him three days to realise that there's a major revolt going on!!
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    QueenVictoria

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    Re: Just received from John Kopp

    Post  QueenVictoria on Thu Aug 16, 2012 2:20 pm

    Tell him we don't want SOME solutions, neither do we want INFORMED EXPLANATIONS! We're tired of that, it's all we've been getting all year. If they have made us wait this long, I am not accepting some dole out explanation.
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    Brooke17724

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    Re: Just received from John Kopp

    Post  Brooke17724 on Thu Aug 16, 2012 2:25 pm

    You got it!
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    Brooke17724

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    Just in

    Post  Brooke17724 on Thu Aug 16, 2012 2:39 pm

    Well I'm closer to getting some answers for you guys. Hold on - I should be able to get something out shortly via Facebook.

    On Thu, Aug 16, 2012 at 10:31 AM, Travis Clark <brc17724@me.com> wrote:
    This is what I'm getting from people now

    +
    ----
    -
    Tell him we don't want SOME solutions, neither do we want INFORMED EXPLANATIONS! We're tired of that, it's all we've been getting all year. If they have made us wait this long, I am not accepting some dole out explanation.


    Sent from my iPad

    On Aug 16, 2012, at 11:18 AM, John Kopp <kopp@game-insight.us> wrote:

    I'm working with our community team to prepare something that will hopefully offer some solutions to the problem or at least a more informed explanation for the fans. I've just been brought into the loop on all of this and spent the better part of yesterday (5am-6pm) backtracking posts and trying to figure out what happened and how we can make it better. Unfortunately, due to the 11 hour time difference between our SF and Moscow offices, it's taken a bit longer than we hoped to figure it out. I'm about to get on a call with HQ and hopefully we can have some news up within the next few hours.

    Thanks again for keeping in touch and keeping me up to date
    -John
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    Kristi927

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    Re: Just received from John Kopp

    Post  Kristi927 on Thu Aug 16, 2012 2:39 pm

    I agree it looks very unprofessional to admit to knowing nothing about since it has been going on for days. If he is the public relations director I question how well he is doing his job since we had already accomplished a major ratings drop days ago. I guess the person running the Facebook is not communicating with the rest of the company and also the people receiving support letters. I find it hard to imagine he was just now hearing about this.
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    Brooke17724

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    Re: Just received from John Kopp

    Post  Brooke17724 on Thu Aug 16, 2012 2:42 pm

    I thought the same thing but at this point I'm just glad to see that anyone is listening.
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    Kristi927

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    Re: Just received from John Kopp

    Post  Kristi927 on Thu Aug 16, 2012 2:44 pm

    I agree Brooke. Any response is a step in the right direction even if it is just buying them time Smile
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    Brooke17724

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    Re: Just received from John Kopp

    Post  Brooke17724 on Thu Aug 16, 2012 2:46 pm

    Lol, I know. It sucks.

    IsabellaBeckett

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    Re: Just received from John Kopp

    Post  IsabellaBeckett on Thu Aug 16, 2012 2:53 pm

    Kristi927 wrote:I agree it looks very unprofessional to admit to knowing nothing about since it has been going on for days. If he is the public relations director I question how well he is doing his job since we had already accomplished a major ratings drop days ago. I guess the person running the Facebook is not communicating with the rest of the company and also the people receiving support letters. I find it hard to imagine he was just now hearing about this.

    In his defense, it sounds like HQ in Russia was (VERY POORLY) managing this issue when it broke. And someone, maybe John, has clearly been pushing press for Airport City. He seems to have been pretty conscientious in terms of getting back to Brooke so far. Am I crazy to think that maybe we will see some movement now - maybe Lily and her gang of gastapos over in Russia were the problem and now we might actually see some progress?

    One can only hope......

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